Terms and Conditions

DigitalTroops.co General Terms of Service

Introductory Provisions
Definition of terms
Registration and conclusion of the contract
Formation, duration and termination of the Agreement
Payment terms and penalties
Rights and obligations of the parties
Rights from defective performance, complaints
Liability for Damage
Intellectual Property
Commercial communications
Protection of personal data and related legal relations
Final Provisions
Introductory Provisions

1.1. These general terms and conditions of the DigitalTroops.co service (hereinafter referred to as the “Terms”) govern the mutual rights and obligations between the Provider and the Customer in the provision and use of the DigitalTroops.co service. The conditions are an integral part of the Agreement concluded between the Provider and the Customer.

Definition of terms

2.1. The provider is the trading company Aenze s.r.o., with registered office at Moskevská 1842, Kladno, 272 04, Czech Republic, ID number 28534395, registered in the commercial register maintained by the Municipal Court in Prague, section C, entry 148584 (hereinafter referred to as the “Provider”). Contact: +420 735 336 078 or support@digitaltroops.co

2.2. The customer is any person, natural or legal, who uses the DigitalTroops.co service in accordance with these Terms (hereinafter referred to as the “Customer”). The provisions of these Terms and Conditions, setting out the Customer’s obligations when using the Service, shall also apply appropriately to any other person whom the Customer allows to use the Service.

2.3. The service provided is digital marketing design and video editing services called DigitalTroops.co.

2.4. DigitalTroops.co service is provided in three variants namely

One time fee
Subscription
Pro Subscription

A detailed description of all variants of the DigitalTroops.co service is available on the DigitalTroops.co website.

2.5. Additional services are ordered separately by the Customer and their provision is governed by the contractual terms and conditions agreed between the Customer and the Provider beyond the scope of these Terms and Conditions.

2.6. The Provider’s website is www.DigitalTroops.co.

Registration and conclusion of the contract

3.1. To use the Service, it is necessary to register by filling out the Registration Form on the Stripe.com website

3.2. Registration form. Registration is done by filling out and sending the registration form located on the Stripe.com website, where the registration process is also described.

3.3. Registration data. When registering, the Customer is obliged to provide correct and complete personal data, which are marked as mandatory (hereinafter referred to as “Mandatory personal data”). Without providing the Mandatory Personal Data, it is not possible to complete the registration and use the Service.

In the future, in connection with the provision of the Service, the Provider is entitled to change the scope of Mandatory Personal Data and to require communication of additional data about the Customer, but always only to the extent and for the purposes that are in accordance with the principles stated in the relevant regulations for the protection of personal data.

Data, which the Customer is not obliged to fill in, is provided by the Customer voluntarily. Optional data will always be explicitly and visibly marked as optional.

The Customer may add, change or modify the provided data at any time.

The customer understands that some of the data provided is of the nature of personal data, the processing of which is governed by the principles of personal data protection.

3.4. In the event that another person performs the registration on behalf of the Customer, this person declares that he is authorized and authorized to act on behalf of the Customer; otherwise, he is responsible for the damage caused to the Provider by unauthorized registration.

3.5. Agree to the Terms. Before completing the Registration, the Customer is obliged to familiarize himself with these Terms and Conditions. Granting consent is a necessary condition for completing Registration and using the Service. The Customer expresses consent by ticking the “I agree to the general conditions” box, which is located in the registration form, where there is also a link to the personal data protection policy.

3.6. Formation of a contractual relationship. The contract is concluded when the Provider accepts the Registration sent by the Customer. The Provider will send a confirmation to the e-mail address specified by the Customer (hereinafter referred to as “the Customer’s e-mail address”). For the avoidance of doubt, the parties declare that by completing the Registration, the Customer agrees to these Terms and Conditions, expressly accepts all their provisions and undertakes to comply with the rules set forth therein.

3.7. User account: After completing the Registration, the Provider will activate the Customer’s user account. The Customer’s access to the user account is secured by a username and password. The Customer is obliged to keep the information necessary to access his user account confidential and not to disclose it to other persons, while taking into account that the Provider is not responsible for the breach of this obligation by the Customer. The Provider may cancel the Customer’s user account, especially in the event that the Customer violates his obligations set forth in these Terms and Conditions. The user account may not be available continuously, especially with regard to necessary maintenance and other cases specified in these Terms.

Formation, duration and termination of the Agreement

4.1. The contract can be concluded electronically via a web form available on the Provider’s website. The contract becomes valid and effective at the moment of its acceptance by the contracting parties, i.e. upon confirmation of the web registration form by the Provider. The Provider reserves the right not to conclude the Agreement, especially with those persons who previously violated the Agreement.

4.2. The contract is concluded for a fixed period of one month in the case of Subscription and Pro Subscription services , while it is automatically extended for further months until the Customer decides to terminate the service, if the contracting parties have not agreed otherwise.

Any contracting party is entitled to inform the other contracting party before the end of the contract that it insists on terminating the Contract in the period for which it was agreed upon, thus excluding its automatic extension.

The customer is obliged to make this notification via the website stripe.com or by email to the address support@digitaltroops.co .

In the event that the Customer does not inform the Provider of his choice not to continue with the Agreement, he thereby shows a serious, definite and understandable will to agree to the automatic extension of the Agreement for the fixed period for which it was originally concluded (e.g. by a month, by a year, etc. ) , under the conditions under which he concluded it.

Payment of the service fee will take place by automatic debiting from the payment card entered by the Customer during the first order. The contract can be extended in this way repeatedly.

The contract is concluded for a period of one week in the case of services and One time fee is not automatically extended for another period, unless otherwise agreed by the contracting parties.

4.3. The Provider may terminate the Agreement with immediate effect, i.e. on the date of delivery of the termination to the Customer:

4.3.1. in the case of repeated or serious non-fulfillment of contractual terms by the Customer;

4.3.2. in case of delay by the Customer in paying the price for the Service for more than 2 months;

4.3.3. in the event of reasonable suspicion that the Customer abuses the electronic communications network or uses the Service in violation of binding legal regulations or in violation of good morals, in particular supports or enables any illegal activities, or participates in them, interferes with the Services provided to other Customers, to the Provider’s network or to other networks, or engages in harassing activities such as sending spam and the like;

4.3.4. when setting up or changing the Service, it is found that the Service cannot be set up for objective reasons (technical reasons) or when setting up the Service, making a change to the Service, or when removing faults, the Customer does not provide sufficient cooperation to the Provider in accordance with the Agreement, or when providing the Service it is found that the Service is not available possible to provide properly in accordance with the Agreement;

4.3.5. in the event that this is imposed on him by a binding decision of a public authority.

4.4. The termination of the Agreement does not affect the rights and obligations of the parties that arose before the termination of the contractual relationship, in particular the right of the Provider to properly pay the amounts billed for the Service provided, contractual fines, any late payment interest and claims for compensation for damage caused to the Provider by the Customer and the Customer’s obligation to properly pay the amounts owed. Renewal of the Service after its termination is possible upon mutual agreement between the Customer and the Provider.

4.5. The Customer acknowledges that the Provider will stop providing the Services and cancel the Customer’s user account after the termination of the Agreement.

4.6. In the case of Purchasers who are considered consumers within the meaning of § 1751 of the Civil Code, these Purchasers also do not have the rights pursuant to § 1810 et seq. of the Civil Code.

4.9. Due to the nature of the service, the Customer – consumer does not have the right according to sec . § 1829 et seq. of the Civil Code within 14 days to withdraw.

Payment terms and penalties

5.1. The Customer acknowledges that the Service provided by the Provider is paid. Payment of the agreed prices and fees is a condition for the use of the Services by the Customer, and the Provider is not obliged to provide the Service to the Customer until full payment.

5.2. The amount of prices and fees for using the Services is determined by the current Price List published on the Provider’s website. The Provider is entitled to change the amount of fees by changing the Price List. He is obliged to notify the Customer of this change at least 30 days before the date of entry into force of the new Price List, by announcing it on his website or by sending an e-mail to the Customer. If the Customer does not agree to the change in the Price List, he is entitled to terminate the Contract; the notice period in this case is 1 month from the date of delivery of the notice to the Provider. He is obliged to notify the Provider of this fact in writing at least 10 days before the date of entry into force of the new Price List, otherwise he is deemed to have accepted the change in the Price List.

5.3. The Provider will charge the Customer the agreed price for the right to use the Service in advance in the form of a subscription, either for a period of one month (monthly payment) or for a period of one year (annual payment). The length of the subscription is determined by the Customer during Registration.

5.4. All payments envisaged by these Terms and Conditions will be made by cashless bank transfer to the Provider’s bank account indicating the relevant variable symbol, or cashless by payment card. The Provider will send all advance invoices and tax documents to the Customer by e-mail. All invoices are due within 10 calendar days after the date of their issue, while the payment will be considered paid after the relevant amount has been credited to the Provider’s bank account.

5.5. In the event of a delay in payment of the price for the Services provided for more than 2 months, the Provider is entitled to terminate the Agreement with immediate effect and terminate the provision of the Service, cancel the Customer’s user account and further delete the Customer’s data stored on the Provider’s server.

5.6. The Provider is entitled to offset its claims against the Customer against any claims of the Customer against the Provider. The Customer is entitled to unilaterally set off against the Provider only his legally recognized claims. The Customer is entitled to set off other claims only on the basis of the prior written consent of the Provider.

5.7. In connection with the delivery of the Service, the Provider does not charge any costs, unless otherwise expressly agreed with the Customer.

Rights and obligations of the parties

6.1. The Customer is entitled to use the Service only while maintaining the obligations set forth in these Terms and Conditions.

6.2. The customer declares and guarantees that:

6.2.1. his autonomy was not and is not limited to the extent making it impossible for him to conclude the Agreement and express his consent to these Terms and Conditions and use the Service;

6.2.2. all information you provided about yourself during Registration is true, complete, accurate and correct;

6.2.3. the use of the Service by the Customer under the conditions specified in these Terms and Conditions will not result in a violation of applicable legal regulations;

6.2.4. has thoroughly familiarized himself with these Terms before starting to use the Service, that he fully understands and agrees with these Terms.

6.3. The customer, regardless of other provisions of these Terms and Conditions, undertakes to:

6.3.1. does not carry out the Registration, if its execution by the Customer would lead to a violation of applicable legal regulations;

6.3.2. will not use the Service if their use by the Customer would result in a violation of applicable legal regulations;

6.3.3. will use the Service only for the purpose for which it is intended and will not misuse the Service for illegal activities;

6.3.4. will not allow third parties to use the Service without the prior written consent of the Provider; in the event that the Customer violates this obligation and a third party causes damage to the Provider, the Customer undertakes to compensate the Provider for this damage;

6.3.5. will not use (or attempt to use) an interface other than the interface provided by the Provider to access the Service;

6.3.6. ensure the confidentiality of all identification data and passwords necessary for the Customer’s login and access to the Service and to the user account, in particular they will not disclose these identification data and passwords to any third party, and if they discover the misuse of their identification data and passwords by any third party, they will immediately notify the Provider;

6.3.7. properly and on time to pay the price for the provided Service.

6.4. The customer may not:

6.4.1. do anything that disrupts or damages the Service (or the networks and servers connected to the Service);

6.4.2. use the user account and the Service in a way that would unreasonably restrict the use of the Services by other Customers or Providers; In particular, the Customer may not use the Service in a way that could lead to overloading of the Internet or the Provider’s data network, resulting in a reduction in the speed of data transmission or a partial or complete failure of these networks; the Provider’s website, user account and Services can only be used in accordance with their purpose and to the extent that is agreed upon and that does not infringe on the rights of other users;

6.4.3. in connection with the use of the Services, commit illegal or unethical behavior or use the Services for activities that are contrary to good morals;

6.4.4. in connection with the Service, store data and information or enable the transmission of data and information whose content is in violation of generally binding legal regulations, in particular content whose disclosure to the public infringes on copyright or rights related to the copyright of third parties, violates legal standards aimed at protecting against hatred of a nation, ethnic group, race, religion, class or other group of persons or restricting the rights and freedoms of their members or that violates legal norms governing the handling of pornographic materials;

6.4.5. Use the Service to send unsolicited commercial communications (spam) or unsolicited communications in general;

6.4.6. spread computer viruses within the Service;

6.4.7. place information within the Service that damages the good name or legitimate interests of the Provider.

6.5. The provider is entitled to:

6.5.1. require the person interested in entering into the Contract to document the data necessary for the conclusion of the Contract;

6.5.2. to change these Terms, the Price List, the technical specification of the Service, in their entire scope;

6.5.3. in case of violation of these conditions, with immediate effect, prevent or limit the Customer from using the Service;

6.5.4. Temporarily restrict the Customer’s use of the Service, to the extent necessary, if there is a threat of damage to the Provider, the Customer or a third party, especially as a result of illegal activities of third parties, hackers, etc., and if the occurrence of this damage cannot be prevented otherwise;

6.5.5. not to set up the Service or not implement a change to the Service requested by the Customer in cases where the Customer intentionally provided incorrect personal or identification data or consistently pays late or consistently does not pay the billed price for the Service or repeatedly violates the terms and conditions of the contract;

6.5.6. if the Customer is a legal entity, use data about the Customer and its website to the extent necessary for reference purposes, and if the Customer is a natural person, he is entitled to use such necessary data only with the Customer’s consent;

6.5.7. monitor the content of information stored by the Customer in connection with the web hosting service (including the content of individual databases) and monitor the number and data volume of e-mail messages sent in connection with the Service;

6.5.8. provide the Service also through third parties;

6.5.9. in the event of termination of the Agreement, delete all the Customer’s data located on the Provider’s servers.

6.6. The provider undertakes:

6.6.1. for the agreed price, provide the Customer with the Service under the conditions to the extent agreed by the Contract and these Terms and Conditions;

6.6.2. enable the Customer to become familiar with the valid wording of the Conditions, the description of the Service and the Price List;

6.6.3. inform the Customer about substantial changes to the Contract, Terms, Price List and Service description;

6.6.4. remove defects in the provision of the Service that are on the Provider’s side;

6.6.5. maintain its technical equipment and technical infrastructure of electronic communications in such a technical and operational condition that the Service is provided in accordance with the conditions and parameters specified in the Agreement and in the relevant legal regulations;

6.6.6. inform the Customer of any restrictions, interruptions, changes or irregularities in the provision of the Service, which are known to the Provider in good time.

6.7. The customer declares that he is aware that in the framework of the provision of the Service or other performance under the Agreement, he may receive information that is considered confidential. In particular, all information regarding the software used to operate the Service is considered confidential. The customer undertakes to maintain confidentiality regarding confidential information and further undertakes to ensure confidentiality regarding confidential information also on the part of its employees, workers, agents, statutory bodies and other persons who will have access to confidential information. The customer may not use the confidential information for himself or third parties without the written consent of the Provider. The provisions of this article are not affected by the termination of the Agreement.

6.8. The Provider undertakes to regularly and at its discretion take measures aimed at preventing outages, restrictions, interruptions or reductions in the quality of the Service. In connection with the fulfillment of this obligation, the Provider may carry out planned shutdowns of these services for the purpose of checking, maintaining or replacing hardware, or setting or upgrading the software on the server (hereinafter referred to as “service shutdown”). In the event of a planned service shutdown, the Provider will announce this shutdown at least ten hours before the start of the Service shutdown. The Operator also reserves the right to limit the operation of the Service for repairs and upgrades.

6.9. Unless expressly agreed otherwise, the Provider does not provide or guarantee the Customer any other services such as SEO, placement in search engines, etc., as well as does not guarantee and is not responsible for the success or actual implementation of the Customer’s advertising campaigns.

6.10. The Provider is not responsible for any problems associated with the Customer’s domain, in particular for the consequences associated with the possible expiration of the domain, blocking of the domain due to non-payment of related fees or other consequences caused by the Customer’s inactivity as the owner of the domain. Likewise, the Provider is not responsible for non-functional websites if the reason for this non-functionality is a problem with the domain. In the event that the Provider provides the Customer with services related to domain registration, the Customer acknowledges that the owner of the domain and the person who exclusively disposes of it is the Customer, who is also obliged to perform all actions related to the administration and maintenance of the domain.

Rights from defective performance, complaints

7.1. The rights and obligations of the parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of § 1914 to § 1925 of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).

7.2. The Provider is obliged to provide the Service in accordance with this Agreement, without defects and with the agreed characteristics.

7.3. The customer is obliged to point out a defect in the Service without undue delay after he had the opportunity to discover the defect, either by marking the defect or by announcing how it manifests itself. The Customer is entitled to exercise rights from defective performance with the Provider by e-mail at support@DigitalTroops.co. As part of the complaint, the Customer is obliged to state the Customer’s identification, order number and website domain. The customer is not entitled to exercise rights from defective performance if the legal requirements are not met.

7.4. The Customer will be contacted by the Provider by e-mail regarding the progress and subsequent handling of the complaint.

7.5. In the case of the Customer – consumer, Act No. 634/1992 Coll. on consumer protection shall apply after the complaint has been settled; the deadline for processing a claim is 30 days from the day the claim is made. The futile expiration of this period is considered a material breach of the Contract and gives the Customer the right to withdraw from the Contract.

Liability for Damage

8.1. The customer acknowledges that the Provider does not bear, in accordance with section § 5 of Act No. 480/2004 Coll., on certain information society services, as amended (hereinafter referred to as the “Act on certain information society services”), responsibility for the content of information stored by the Customer in connection with the Service. The Customer further acknowledges , that the Provider is not responsible for the illegal actions of the Customer in connection with the Service (violation of trademark rights, trade company rights, copyrights) and that the Provider is, if necessary, obliged to remove illegal information stored by the Customer or other persons in connection with the Service, if it learns about their illegality.

8.2. The Customer acknowledges that the Provider does not bear any responsibility for the non-functionality of the Service caused by power outages, data network outages of the housing center and other malfunctions caused by third parties or force majeure.

8.3. The contracting parties have agreed that the Provider is not liable to the Customer for any damage caused to the Customer, except for that caused by the Provider intentionally or due to gross negligence. In particular, the Customer is not responsible for damage caused to the Customer or a third party, or their damage to their hardware, which occurred in direct, indirect or accidental connection with the use of the Service, including through downloaded materials, or for damage caused to the Customer or a third party as a result of the impossibility of using the Services and/or the Provider’s website, or for damage caused by the loss or damage of stored data. The Provider is not responsible for the availability and/or functionality of any part provided by any of the third parties and which are accessible through the Provider’s website. In the case of Customers who are the weaker party in accordance with the relevant legal regulations, the Provider is liable for damage up to the maximum amount of remuneration paid by the Customer to the Provider.

8.4. The Customer acknowledges that there may be service outages, its temporary unavailability or its limitation, for which the Provider does not bear any responsibility.

Intellectual Property

9.1. The customer acknowledges that the DigitalTroops.co service, or its parts, are protected by law, in particular by copyright. Executor of copyrights to the DigitalTroops.co service, or to its individual parts (including graphic templates), is the Provider. All copyrighted works, materials, trademarks and other components of the Provider’s website remain at all times the property of the Provider. The Customer is not entitled to use protected content or materials without the permission of the Provider. The permission always applies only to the method of use described in the Terms. The Customer is not entitled to copy, reproduce or otherwise distribute the content of the Provider’s website without his consent.

9.2. The Provider grants the Customer a license to the DigitalTroops.co service, and this license is granted on a non-exclusive basis. The license to the DigitalTroops.co service is provided without territorial restrictions, but the Customer is entitled to use the DigitalTroops.co service exclusively on the Provider’s server. The license is granted for the duration of the Agreement and expires with the termination of the Agreement itself.

9.3. The customer is entitled to use the DigitalTroops.co service only for the purpose resulting from the Agreement and in accordance with the purpose of the DigitalTroops.co service. The customer is not authorized to change or otherwise interfere with the DigitalTroops.co service.

9.4. The customer cannot grant sub-licenses, i.e. he is not authorized to grant the rights forming part of the license, either in whole or in part, to a third party without the prior written consent of the Provider. The customer cannot transfer the rights and obligations from this license to a third party without the prior written consent of the Provider.

9.5. The use of individual graphic templates that are part of the DigitalTroops.co service is only possible within the Service itself, and the Customer is not entitled to use these graphic templates in any way outside the scope of the DigitalTroops.co service, in particular to copy them or make reproductions of them in any other way.

Commercial communications

10.1. The Customer agrees to send information related to the Service to the Customer’s email address and also agrees to send the Provider’s business communications to the Customer’s email address.

Protection of personal data and related legal relations

11.1. The protection of personal data of the Customer is governed by the principles of personal data protection.

11.2. When providing the Services, the Customer may also process personal data for the Provider in the sense of Regulation of the European Parliament and Council (EU) No. 2016/679 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC ( general regulation on the protection of personal data) (hereinafter the “Regulation”), whereby the terms of processing of personal data by the Provider for the Customer will take place under the conditions set out below.

11.3. In the event of a conflict between the provisions stated in this article and other provisions, the provision that sets a higher standard for the protection of Personal Data shall apply.

11.4. The contracting parties are aware of their roles in the processing of personal data, stating that the Customer is the controller and the Provider the Processor during the provision of the Services.

11.5. The purpose of personal data processing is the provision of hosting services and the provision of support for the functioning of the website.

11.6. As part of the Services, the Provider may process the Personal Data of the following Data Subjects:

11.6.1. data subjects subscribed to commercial communications;

11.6.2. customers of the Customer;

11.6.3. if the Customer has an online store, then customers of the Customer’s online store;

11.6.4. or other entities specified by the Customer .

11.7. As part of the Services, the Provider undertakes to process ordinary Personal Data for the Customer.

11.8. The Customer within the meaning of Article 28 of the Regulation grants the Provider permission to engage another processor, which is the operator of the servers on which data from the Customer’s websites created using the Service are stored, if the Customer does not store the data elsewhere. The Customer also declares that he agrees to the involvement of other processors, but the Provider must inform him in advance about their involvement via the Customer’s email and at the same time must enable him to object to the involvement of another processor. The Provider is obliged to oblige other processors (subcontractors) to protect Personal Data at least to the same extent as it is obliged to do so itself.

11.9. The contracting parties have agreed that Personal Data will be processed for the duration of the Service Agreement, with the provision that with the termination of the Agreement, the Provider is also obliged to end the processing of Personal Data, unless the contracting parties agree otherwise.

11.10. The customer is obliged to:

11.10.1. to ensure that Personal Data will always be processed in accordance with the Regulation and relevant legal regulations, that such data will be up-to-date, accurate and true, as well as that such data will correspond to the specified purpose of processing;

11.10.2 take appropriate measures to provide data subjects in a concise, transparent, comprehensible and easily accessible manner, using clear and simple language means, all information and make all communications required by the Regulation and relevant legal regulations.

11.11. The provider is obliged to:

11.11.1 process Personal Data only on the basis of the Customer’s instructions, including the transfer of Personal Data to a third country or an international organization;

11.11.2 take into account the nature of the processing of Personal Data and be of assistance to the Customer in fulfilling the Administrator’s obligation to respond to requests for the exercise of the data subject’s rights, as well as to fulfill other obligations within the meaning of the Regulation;

11.11.3 to ensure that only authorized persons have access to the processed Personal Data, who will only have access to such Personal Data that correspond to the authorization of these persons, on the basis of special user authorizations established exclusively for these persons;

11.11.4 ensure that its employees will process Personal Data only under the conditions and to the extent of this Agreement;

11.11.5 at the Customer’s request, provide information on the method of securing and processing Personal Data;

11.11.6 after the end of the Agreement, hand over to the Customer or a newly appointed processor all Personal Data processed during the provision of the Services, or delete or destroy such data, with the exception of Personal Data that the Provider is obliged to process on the basis of a legal obligation in the case of another legitimate legal title;

11.11.7 without undue delay to inform the Customer about a security breach, or about the method of remedying such a breach; The Provider is not obliged to report such a violation to the Office for Personal Data Protection without receiving prior instructions from the Customer.

11.12 The contracting parties are obliged to:

11.12.1 implement technical, organizational, personnel and other appropriate measures within the meaning of the Regulation in order to ensure and be able to demonstrate at any time that the processing of Personal Data is carried out in accordance with the Regulation and relevant legal regulations so that unauthorized or accidental access to To personal data and the data carriers that contain this data, to their change, destruction or loss, unauthorized transmission, to their other unauthorized processing, as well as to other misuse, and to continuously revise and update these measures as necessary;

11.12.2 inform each other about all circumstances relevant to the fulfillment of obligations in the protection of Personal Data;

11.12.3 maintain the confidentiality of Personal Data and security measures, the disclosure of which would jeopardize the security of Personal Data, even after the termination of this Agreement;

11.12.4 proceed in accordance with other requirements of the Regulation and the relevant legal regulations, in particular comply with the general principles of personal data processing, fulfill your information obligations, do not transfer Personal Data to third parties without the necessary authorization, respect the rights of data subjects and provide mutual cooperation in this context.

Final Provisions

12.1. The Provider is entitled to change (issue new) Terms and Conditions. The Terms and Conditions may be changed in their entirety, especially (but not exclusively) in the arrangements regarding the rights and obligations of the parties, conclusion, duration and termination of the contract, trial period and payment terms. He is obliged to notify the Customer of this change on his website or by sending an e-mail to the Customer at least 30 days before the effective date of the new Terms and Conditions. In the event that the Customer does not agree with the new wording of the Conditions, which for the Customer represent their deterioration, he is entitled to terminate the Agreement, without penalty and with a notice period of 1 month from the date of delivery of the termination to the Provider. He is obliged to notify the Provider of this fact in writing at least 10 days before the date of entry into force of the new Conditions. During the notice period, the contractual relationship is governed by the Terms and Conditions in their original version. In the event that the Customer does not terminate the contract within the specified period, it is considered that he agrees that the contract will be governed by the new Terms and Conditions from the date of their effectiveness. The current wording of the Terms and Conditions is always available on the Provider’s website. This provision also applies proportionately to changes in the Service specification, or its variants.

12.2. If any provision of the Terms or the Contract is found to be invalid, illegal or unenforceable, this will not affect the validity, legality and enforceability of the other provisions of the Terms or the Contract. In the event of a conflict between the Agreement and these Terms and Conditions, the provisions of the Agreement shall prevail.

12.3. The Customer declares that he has familiarized himself with these Terms and that he agrees with them, as well as that he has familiarized himself with and agrees with the relevant Price List of the Provider and the specifications of the Service.

12.4. The customer specifies his contact e-mail address. If the Customer does not notify the Provider of a change in e-mail address, it is deemed to have been delivered properly if it was delivered to the last registered e-mail address of the Customer.

12.5. The contracting parties have agreed that communication between them will preferably take place electronically via e-mail. The Provider’s contact email address is info@DigitalTroops.co.

12.6. The Provider’s documents, which are delivered through a postal service operator, are sent to the address of residence/place of business/headquarters of the Customer, which is specified in the Agreement, or to another address chosen by the Customer for this purpose.

12.7. The Customer undertakes to inform the Provider of a change in its identification data, in particular a change of name, address, residence or correspondence data, by means of a written or electronic notification delivered to the Provider no later than 14 days from the day the changes occurred.

12.8. The contract is governed by these terms and conditions and the legal regulations of the Czech Republic, and all disputes between the contracting parties belong to the exclusive jurisdiction of the courts and authorities in the Czech Republic. The contract is concluded in Czech. The contract, including the terms and conditions, is archived by the Provider in electronic form.

12.9. In the event that a consumer dispute arising from the Contract arises between the Provider and the Customer, which cannot be resolved by mutual agreement, the consumer may submit a proposal for an out-of-court settlement of such dispute to the designated entity for out-of-court settlement of consumer disputes, which is the Czech Trade Inspection, Central Inspectorate – ADR Department , Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, website: adr.coi.cz. The consumer can also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.

12.10. These Terms and Conditions are effective from 1/1/2024.